The terms that govern your use of vorana.ai and the Vorana platform.
Last updated: 1 May 2026
These Terms are governed by Australian law. Enterprise customers under a signed Master Services Agreement (MSA) are governed by that agreement; in case of conflict, the MSA controls. These Terms apply to use of the website and to self-service access where no MSA is in place. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (“ACL”) or any other law where to do so would be unlawful.
By accessing vorana.ai or using the Vorana service (the “Service”), you agree to these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind it. The Service is provided by Vorana Pty Ltd (82842478628) (“Vorana”, “we”, “us”).
The Service is an AI reliability and governance gateway that sits between your applications and large-language-model providers, enforcing a configurable pipeline of validation, retrieval, generation, scoring, policy, and audit. Capabilities, quotas, and SLAs are described in your order or plan.
You are responsible for safeguarding API keys and for activity that occurs under your account. Notify us promptly at security@vorana.ai if you suspect unauthorised access.
You retain ownership of all data you submit through the Service (“Customer Data”). We process Customer Data only on your instructions and in accordance with our Data Processing Addendum and the Privacy Act 1988 (Cth). We do not use Customer Data to train models.
Plan fees, usage prices, and billing cadence are stated in your order. All fees are exclusive of GST unless stated otherwise; where GST applies, you must pay an additional amount equal to the GST. Fees are non-refundable except where required by law (including the ACL). Late payments may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
We own the Service and all related IP. You receive a non-exclusive, non-transferable, revocable right to use the Service during your subscription. Feedback you provide may be used to improve the Service without obligation.
Each party will protect the other’s non-public information with the same care it uses for its own confidential information, but no less than a reasonable standard, and will use it only for the purposes of these Terms.
We will provide the Service with reasonable skill and care. Where the ACL or other Australian consumer-protection law applies and provides non-excludable consumer guarantees, those guarantees apply and nothing in these Terms purports to exclude them.
To the maximum extent permitted by law, and except for the non-excludable guarantees referred to above, the Service is provided on an “as is” basis and we exclude all other warranties, conditions, and representations (express or implied), including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the extent we are entitled to limit our liability for a breach of a non-excludable consumer guarantee in respect of services that are not of a kind ordinarily acquired for personal, domestic, or household use, our liability is limited (at our option) to: (a) re-supply of the services; or (b) payment of the cost of having the services re-supplied.
Subject to section 9 and any non-excludable rights under Australian law, neither party will be liable for indirect, incidental, special, or consequential loss, loss of profits, loss of revenue, loss of business, loss of goodwill, or loss or corruption of data. Each party’s total aggregate liability under or in connection with these Terms (whether in contract, tort (including negligence), under statute, or otherwise) will not exceed the fees paid or payable by you in the 12 months preceding the event giving rise to the claim.
These Terms apply for as long as you use the Service. Either party may terminate for material breach not remedied within 30 days of written notice. On termination, your access ceases and Customer Data is handled per the DPA.
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them, in respect of any dispute arising out of or in connection with these Terms.
We may update these Terms; material changes will be posted here and, for active customers, communicated to the account contact at least 30 days in advance.
Questions: legal@vorana.ai. Vorana Pty Ltd, [15 Thomas may place, Westmead NSW 2000], Australia.